An Open Letter to the Waitress at Steak ‘n Shake

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  1. Oh, what a blessing!
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  2. What a heart-warming post. So glad to know there are still people in the world who really care. 🙂

    • Mary Goodwin on July 13, 2015 at 19:07
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    As a grandmother of two autistic grandchildren I understand how important that waitress and restaurant was to your son’s well being. I have seen many many melt downs and know how traumatic they are to everyone. Thank God for people like that waitress.

  3. Wonderful story. We never know how we may touch someone else’s life with our own kindness. Thankful for people out there who are in customer service who are caring and understanding.

  4. <3 – really no words right now.
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    • Miss Melissa on July 13, 2015 at 20:23
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    No words… Only tears. And love. So much love.

      • Karen Talbert on July 14, 2015 at 13:08
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      my feelings too, I cried while reading it, I have a disabled child and I know how very much a act of kindness like this means, I want to say thank you to this waitress too!

    • Norma Wright on July 13, 2015 at 22:54
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    Thanks be to Our Father in Heaven that there are still caring people in this world !!!

  5. Wow, Hallee, what an amazing story. And for those obstacles, behavior (of both of your sons) was amazing. I would never have known that there was an issue either regularly or with the loss that was probably hurting him the whole time. I’m so glad there was no problem with you being able to stay for the whole meeting, and I can hardly wait for you to visit with us again.

  6. I work with kids on the spectrum, so this really hit home. I am so happy that your family was able to enjoy a night out, and that the staff at Steak n Shake went above and beyond in accomodating your needs. I will remember your story every time I see their sign, and will certainly patronize them in future.

    • Linda on July 14, 2015 at 09:10
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    I work in Frankfort at a residential school for intellectually disabled adults. We go to that Steak n’ Shake all the time because of how good they are to our students. Believe me, we have made requests very similar to yours (hamburger, plain, do not have anything touching the burger or it will not be eaten, if I pickle is anywhere near it, we scream, etc.) and they don’t blink an eye. I’m so glad to see it is not just us they are nice to! Our school is a big part of the Frankfort community and I hope that you would receive the same kindness and patience at any of our establishments. Your son is precious and I wish you more understanding people as your family navigates this big world!

    1. I love this! Thank you so much for sharing.

  7. This story touches me on so many levels. To know that a complete stranger and her co-workers went to such lengths to save that toy for Scott starts my day off with thankfulness to God and to them. I pray they will be blessed as they blessed Scott.
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  8. This restores my faith in humanity. I adore you, your husband, and your children. May God bless this waitress. I wish I knew who she was, I’d send her another tip. 😀

    Suzan T.

  9. “You listened, you heard, and you loved him even though you didn’t know him.”

    Tears. What a beautiful letter, Hallee.
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  10. Simply and heart-rendingly beautiful, Hallee. Thank you so much for sharing the blessing.

    • Diane DeWeese on July 14, 2015 at 17:06
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    What a wonderful act of kindness the Staff showed. If only the things the world are facing today could be resolved that easily. God bless the employees at Steak ‘n’ Shake.

  11. Thanks for sharing your inspiring experience! May many more gracious people cross Scott’s path in the years to come. 🙂

    • Jaime Brannock on July 14, 2015 at 18:14
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    The look of pure joy and contentment on Scott’s face was enough of a thank you. The server’s name was De’Asia and she will be most surprised to this. Joy honestly did take that tour of the store and ride around in different apron pockets. We had much fun with our small guest. It’s not often we get to play with toys at work. 🙂 When Scott gets the rest of the Inside Out crew he will have to bring them for a visit too.

    1. Jaime: I would love to have the address of your Steak n’ Shake so that I can send something special to De’Asia and the rest of the crew. My email address is

      God bless all of you. You’ve restored my faith in humanity. 😀


  12. What a beautiful story. Your waitress has a generous heart. As a mother of a child with PDD, I understand so very well how your meal could have become difficult because something as small as a straight line of mustard. My son is now 30 years old. He has learned many coping skills and there are no meltdowns. He’s doing so much better than his teachers and doctors thought he would be when he was small. So keep working with your son, love him to pieces and lean into God. God chooses parents with care, and He gave you Scott because He knew you would give him what he needed to succeed.

    • Kitty Robbins on July 14, 2015 at 18:50
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    I have been a special education teacher for 26 years and this letter reduced me to tears. God bless all the folks at this Steak ‘n Shake – and most especially De’Asia. You, young lady, are a treasure!! Thank you for all you do. <3

  13. This is a very sweet, and touching letter. I am so glad that he got Joy back, and they didn’t throw her away. I bet it made your son very happy. Some people just know how to care for others, and that is what makes them outstanding service people. Thanks for sharing. 🙂
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