A Melody for James & Issues with B&N

melodyforjamesfinal2.7Question: Is A Melody for James on Barnes and Noble as an ebook?

Answer: No.  It’s been stuck in their system since June 14th and their customer service is way too big for their britches – meaning no one to whom I have communicated via email, telephone, or customer service instant message has any clue about how to fix it or who can fix it.

I don’t know when it will be available.  I try to deal with their customer service every single day.  When I call, they transfer me to a dead end robot and I have to re-call and start all over.  When I email, no one replies.  When I talk to them via live chat, they say they’re emailing a different department and no one gets in contact with me.  I’m disgusted and out of patience.

As soon as it’s available, I will announce it and send an email to my newsletter subscribers.

If you’d like an epub version emailed to you, I am quite happy to do that.  Contact me by email (hallee@bridgemanfamily.com), you can pay me with Paypal, and I’ll get it to you, because I’m quite tired of Barnes & Noble at this moment in time.
Hallee Bridgeman Precious Signature

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    • Snarky on June 20, 2013 at 16:40
    • Reply

    Easy to believe B & N is having to close down their brick and morters with customer service that stellar.

  1. Who needs great customer service when there aren’t many options? Annoying.
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